Customer Service Advisor – Join Our Team!
We’re excited to offer both in-office and hybrid roles at our Malin Head and Buncrana locations. If you're looking for a role where you can make a difference and grow in the customer service field, we’d love to hear from you!
About the Role
As a Customer Service Advisor (CSA) with us, you’ll be the friendly voice helping customers with their insurance questions and providing them with top-notch service. Your goal will be to ensure customers feel supported and have their issues resolved efficiently. While the role does involve some product knowledge, don’t worry – full training is provided!
What You’ll Be Doing
* Provide excellent service to customers, addressing inquiries and concerns with care and professionalism.
* Assist customers in resolving product and service issues by clearly understanding their needs and offering suitable solutions.
* Follow up when needed to ensure customer issues are fully resolved.
* Proactively assess customer needs and provide helpful solutions.
* Be a positive and supportive team player, helping the team achieve shared goals.
* Maintain compliance with all regulations and follow company procedures.
* Contribute to the training and support of new team members.
* Keep up-to-date with necessary certifications and industry knowledge (we’ll support you with this!).
* Accurately update customer records in our systems.
* Follow best practices for data protection and privacy.
* Help with other tasks as needed.
What We’re Looking For
* At least an A-level or Leaving Cert (or equivalent) with passes in English and Maths.
* A solid ability to learn and absorb new information, especially around insurance products and regulations.
* Comfortable working with systems and technology.
* A team player with great communication skills – both spoken and written.
* Self-motivated, flexible, and able to manage tasks and deadlines independently.
* Excellent organizational and interpersonal skills.
Nice to Have (but not essential!)
* Some knowledge of insurance regulations (we’ll train you!).
* Any insurance qualifications (like APA or CIP) or a degree would be a bonus.
What We Offer
* A clear pathway to earning insurance qualifications and career development.
* Paid holidays – 20 days to enjoy!
* Opportunities for bonuses, overtime, and incentives.
* Discounts on insurance products.
* Social events and a fun work culture.
* A supportive environment where we help each other grow.
Additional Requirements
* A secure internet and mobile connection for remote work (if applicable).
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