Note: Experience working in a law firm is essential.
IT Support Analyst (Law Firm), Basingstoke
Client: DGH Recruitment
Location: Basingstoke
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
This is a fantastic opportunity for an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a global law firm based in Basingstoke on a permanent basis.
Summary:
The Service Desk Analyst will report to the Service Desk Manager and work closely with Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary contact within the IT Service Desk, providing excellent customer service, managing multiple tasks, and maintaining composure under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to all staff
* Responding to incidents and requests promptly via all communication channels
* Accurately recording incidents and requests, ensuring response within the set Service Level Agreements
* Maintaining and updating incident/request records
* Alerting senior team members of recurring issues and potential problems
* Keeping customers informed and updated
* Escalating issues to senior staff or third-party vendors when necessary
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC hardware and operating systems
* Experience with Active Directory
* Experience logging tickets in ITSM call logging software
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