This is a Temporary vacancy that will close in a day at 23:59 BST.
The vacancy
Location: Newcastle-under-Lyme, Kingsley, The Brampton (Hybrid)
Duration: 9-Month Secondment/Fixed-Term Contract
Hours: 37 Hours Per Week
Salary: £28,817.41 per annum
We put People First by delivering safe, decent homes and excellent housing services through our talented Aspire team. We have an exciting opportunity to join our team as a Customer Resolution Officer.
With experience in managing complaints, you will take ownership of each complaint from initial communication to resolution, completing thorough investigations. You will work effectively under pressure and to deadlines, identifying actions to resolve complaints and providing detailed service improvement recommendations, ensuring they are recorded and implemented. You will possess excellent communication skills, capable of drafting letters and emails, and demonstrate high customer service standards throughout the process. Your meticulous approach and attention to detail will ensure all communication and records are maintained and easily accessible.
We seek a candidate with experience in a similar complaints role who understands the pressures involved when liaising with frustrated customers. A confident communicator, you will be comfortable engaging with external stakeholders, including customers and MPs. You will handle sensitive information with care and approach each customer with compassion. Strong IT skills are essential for maintaining records, generating reports, and drafting correspondence in accordance with our complaints policy.
Due to the role's nature, a full UK driving licence is required, and you must be willing to visit customer premises as needed. Flexibility in working hours is important, including occasional evenings or weekends.
If you are passionate about making a difference for our customers and want to be part of our first-class maintenance team, this could be the role for you.
In return, we offer:
* A team dedicated to making a difference in our community, valuing equality, diversity, and inclusion.
* 22 days + bank holidays + 3 concessionary days at Christmas
* Comprehensive employee assistance program
* A full benefits and discounts platform
* Holiday buy, tech, and annual savings schemes
* 2 Volunteer days per year to support the community
* Competitive pay rates
* A generous pension scheme and life insurance up to 3 times salary for active members
* Wellbeing initiatives, health drop-ins, and stay-safe provisions
* Option to join the medical health cash plan
* Enhanced maternity and paternity leave
* Service-related awards
* Cycle to work scheme
Interviews will be held between 30th June and 4th July.
We reserve the right to close the vacancy early if sufficient suitable candidates are found.
This post is subject to a satisfactory Basic DBS check.
Who we are
Aspire Housing is a leading housing provider, property developer, and place shaper based in Newcastle-under-Lyme.
Founded in July 2000, we own and manage over 9,000 homes, supporting approximately 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested into new homes, community revitalization, and innovative support services to transform lives.
Our ethos, Putting People First, is central to our purpose of delivering safe, decent homes and excellent housing services through our talented team.
We do this by embracing our values: championing the customer, building togetherness, and maintaining professionalism. These values are at the core of Aspire.
Work-life balance
We believe that quality time outside work is vital for employee satisfaction. We promote flexible working arrangements to balance business needs with individual needs.
Learning and development
We are committed to developing our employees. Our e-learning academy offers a wide range of programs across all business areas, including leadership, management, operations, and customer service. We also run campaigns like Dementia awareness training to better support our customers and improve our services.
We value our people
We aim to attract top talent by offering competitive salaries based on market rates, along with savings schemes, pensions, and additional perks such as child-care vouchers, health cash plans, and cycle-to-work schemes.
#J-18808-Ljbffr