Customer Care Agent
* Location: Glasgow
* Duration: 3 months
* Hours/week: 35 hours per week - Rotating shift patterns between 7.30am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday
No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.
To get you off to a great start, you'll spend the first three weeks learning about Barclays, banking and the role. Alongside formal training sessions, you'll also gain on the job experience. After this, you'll be fully immersed in the role and team at the Glasgow office.
Overall Purpose of Role
As the first point of contact for our clients, we are responsible for creating a world class client experience. Our Customer Care Agents are expected to communicate with clients in a confident, professional and knowledgeable manner. They will liaise with both internal and external stakeholders to resolve queries and understand requirements in order to meet client needs.
This opportunity comes with 3 weeks of excellent training on Smart Investor products. The training will be a combination of Face to Face training and online learning. This will require 100% dedication to take responsibility for an aspect of your own learning, but do not worry the...