An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23, and benefits.
You will be responsible for:
1. Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
2. Logging and managing service tickets using ServiceNow (or similar systems)
3. Providing updates to users on the progress of their queries
4. Assisting with the installation, configuration, and troubleshooting of software and hardware
5. Supporting printer setup, maintenance and issue resolution
6. Maintaining accurate documentation and knowledge base articles
7. Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
8. Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
9. Familiarity with O, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
10. Ability to follow detailed instructions with high levels of accuracy
11. Strong organisational skills and ability to prioritise workload effectively
12. ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.