Overview
Sales & Events Manager at Alexander House Hotel & Utopia Spa, East Grinstead, West Sussex.
Salary: £35-£40,000 per annum + monthly service charge payment + sales bonus scheme £4k-£6k.
Location: Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, Turners Hill, East Grinstead, RH10 4QD.
The Role
Leading a small sales team (3) you are responsible for ensuring the success in both the reactive and proactive selling of Alexander House Hotel & Utopia Spa and Langshott Manor Hotel, in all aspects of conference, day meetings, weddings and banqueting. You will be based at Alexander House Hotel & Utopia Spa. Reporting to the General Manager, and supported by our Group Sales Director, your role will have responsibility for ensuring the Sales Office team have success across the following areas:
* To reactively and proactively, sell Alexander House Hotel & Utopia Spa and Langshott Manor Hotel, in all aspects of conference and banqueting.
* To handle telephone, email and online enquiries for functions including weddings, conferences, and private dining
* To carry out show-rounds and appointments at the hotel adhering to Mystery Guest Standards
* Completing the necessary administration to ensure the event is successful from a customer service and financial point of view
* To ensure the production of accurately and timely function information ensuring it is effectively communicated to the operational managers
* Achievement of Mystery Guest standards and scores for all sales actions completed by yourself and your team
* Managing a team of 3 to ensure they are successful in all aspects of the sales process.
* Recruit, train and performance manage your team
* Review and action all aspects of guest feedback
* Ensure the best financial use of all conference and banqueting space
* To generate new leads and enquiries as well as maintaining existing/return business
* Attend external sales events locally to support the Group Sales team
* Recommend ideas and initiatives to develop sales/revenue for meetings and events business
Requirements
* Full time role, 40hrs per week including weekend appointments if required.
* Previous sales and events experience within a quality hotel environment is essential.
* Proven ability to achieve sales budgets in an events environment
* Smart appearance and friendly telephone manner
* Strong organisation skills
* Excellent written and verbal communication skills
* Excellent attention to detail
* Ability to manage time and co-ordinate priorities effectively.
* Driving license required for travel to and from appointments at Langshott Manor
In addition you will benefit from a range of company benefits including:
* 4 weeks holiday rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
* Discounted hotel accommodation for yourself and your family at all hotels
* Discounted hair treatments at our two Utopia Spas
* Discount off all food & beverage at all hotels
* Discount of individual treatments booked in our two Utopia Spas
* Discount on retail products in our two Utopia Spas
* Refer a friend staff recruitment scheme
* Other anniversary benefits at 1, 3 and 5 years including birthday paid time off, complimentary overnight stays, complimentary lunch/afternoon tea
Please see our website for a full list of facilities.
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