Systems Analyst (ERP / Application Support)
Location: Norwich (Hybrid, 3 days minimum on site)
Salary: £30,000-35,000
REED Technology are supporting a well-established organisation in their search for a Systems Analyst to join their Finance Systems team.
This is a fantastic opportunity for someone with strong ERP application support experience to take ownership of a core business system, supporting users, resolving issues, and contributing to ongoing system development and improvement.
The role is centred around Dynamics 365 (Finance & Operations), but experience with other large-scale ERP systems will also be considered.
Key Responsibilities
1. Provide 2nd / 3rd line support for a core ERP system (Dynamics 365 F&O)
2. Act as a key point of contact between end users, internal IT teams, and external support partners
3. Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence
4. Manage and prioritise a queue of support tickets (approx. 10-15 per day)
5. Carry out system configuration tasks (e.g. user setup, dimension changes)
6. Support system upgrades, testing, and releases
7. Work proactively with...