Overview
Title: Japanese Speaking Exports Operations Clerk
Salary: £26,000 - £27,000 per annum
Location: West London
Hours: Mon - Friday 0900am - 05300pm
Start Date: ASAP
Visa: Eligible to work in the UK without any restriction
About our client: A Japanese global freight forwarding company
Responsibilities
* Arrange and coordinate shipments in accordance with customer requirements.
* Liaise with carriers, hauliers and other service providers to secure bookings and ensure timely departure of shipments.
* Monitor and track shipments, providing regular updates to customers.
* Prepare and complete all necessary export documentation.
* Ensure compliance with international shipping regulations, customs requirements, and trade restrictions.
* Verify accuracy of shipping documentation and resolve any discrepancies promptly.
* Act as the primary point of contact for customers, providing exceptional service and addressing inquiries related to export shipments.
* Communicate proactively with customers regarding shipment status and any potential delays.
* Coordinate the handling and packaging of goods for sea/airfreight shipments.
* Monitor and coordinate the handling of special cargo, such as hazardous materials.
* Obtain and compare quotes from various carriers to secure competitive rates.
* Monitor and control shipping costs, identifying opportunities for cost savings without compromising service quality.
Knowledge and Skill Requirements
* Basic English reading, writing, and arithmetic skills required. Minimum high school diploma or equivalent.
* Knowledge of office processes, procedures, and technology.
* Two years of office experience.
* Good communication skills.
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