Responsibilities
* Installing and configuring hardware and software components to ensure usability.
* Troubleshooting hardware and software issues.
* Ensuring electrical safety standards are met.
* Repairing or replacing damaged hardware.
* Upgrading the entire system to enable compatible software on all computers.
* Installing and upgrading anti-virus software to ensure security at the user level.
* Performing tests and evaluations on new software and hardware.
* Providing support to users and being the first point of contact for error reporting.
* Establishing good relationships with all departments and colleagues.
* Conducting daily backup operations.
* Managing Inventory – Create Forecast for the upcoming months.
* Shipping and Receiving – Shipping damaged/faulty OEM equipment and receiving replacements.
* Handling Shipments and Vendor Equipment Deliveries.
* Managing technical documentation.
* Technical support to end-users at their deskside and remotely, diagnose and troubleshoot hardware and software issues.
* IMAC-D: Install, configure, and maintain computer systems, peripherals and mobile devices.
* Strong knowledge of Windows and Apple operating systems (iOS/iPadOS/MacOS).
* Experience with Microsoft Office suite, Zoom or other online meeting platform, Cloud services like iCloud and OneDrive, Microsoft InTune, Microsoft SCCM, Microsoft SharePoint, and other business applications.
* Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
* Experience supporting meetings in conference rooms with videoconference equipment.
* Maintain accurate inventory of IT assets and all the collaborative spreadsheets.
* Know-how of ITSM best-practice and experience with IT ticketing software (like ServiceNow): management of support tickets in a timely manner (according to SLA) and document all support activities accurately in the ticketing system.
* Perform other IT related duties as assigned.
Qualifications / Requirements
* It’s required to work in office, five days a week.
* Team focused with at least 2 years of experience in an Enterprise work environment (extra point: pharmaceutical company as Local IT Support).
* Excellent customer service and communication skills (with the users and with the rest of the team).
* Proactivity, smart approach, and ability to work independently but also efficiently as part of a team.
* Ability to prioritize and manage multiple tasks in a fast-paced environment.
* Ability to communicate in English language (written and spoken) to other support teams
* Windows & Mac OS administration
* Conference room checks, Office 365, End User Computing skills
* Customer Service
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Accounting/Auditing
Industries
* IT Services and IT Consulting
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