Technical & Complex Claims Leader
Location: Mossley, Oldham
Hours: Monday - Friday (Full Time)
Are you a natural problem-solver who thrives on tackling complex challenges and leading others to deliver exceptional results? We are looking for a Senior Property Claims Handler to drive service excellence, innovation, and continuous improvement across our diverse insurance products.
In this pivotal role, you'll be the go-to expert for technical and complex claims, ensuring every decision is accurate, fair, and compliant with industry standards. You'll also mentor our talented Operational Claims Team, fostering a culture of learning, collaboration, and high performance.
Senior Property Claims Handler Responsibilities:
* Lead the management of technical and complex claims from notification through to settlement, ensuring swift, fair, and compliant outcomes.
* Act as the subject matter expert, providing technical guidance to both the Operations Team and senior leadership.
* Use your practical drainage and technical knowledge to interpret site data, images, and reports to determine policy liability.
* Oversee quantum decisions and negotiations, ensuring accuracy and alignment with policy terms.
* Deliver training, coaching, and quality audits to uplift technical expertise and maintain exceptional service standards.
* Collaborate closely with contractors and stakeholders to resolve technical challenges and maintain KPI performance.
* Ensure all decisions and processes meet legislative and industry best practices (e.g., WRc, S24/S59 notices, HSE).
* Prepare professional, evidence-based reports for insurer submission.
* Continuously identify opportunities for process improvement and innovation within the claims journey.
* Support client audits, producing clear insights and recommendations.
What You Bring
* Proven experience in leading teams and managing complex, technical claims.
* Strong understanding of drainage systems, construction, and policy liability principles.
* Exceptional attention to detail with a proactive, solutions-focused mindset.
* Ability to interpret complex technical information and communicate it clearly to a range of stakeholders.
* A collaborative leader who thrives in a fast-paced, evolving environment.
Benefits:
* Academy Training - grow your skills with structured development opportunities.
* Clear career progression and ongoing professional support.
* Annual salary review + performance-based bonus scheme.
* Smart casual dress code and regular social events.
* Hybrid working model (office + home flexibility).
* Company pension & on-site parking.
* Employee wellness initiatives and well-being support.
If you're passionate about delivering technical excellence and shaping the future of claims management, Click Apply now.