Salary: £29,000 - 35,000 per year Requirements: Experience in an MSP environment Strong understanding of Microsoft technologies Ability to manage client expectations and communicate clearly Comfortable with both service desk and project work Willingness to learn and develop Valid driving licence Responsibilities: Provide IT support to external customers Manage service desk inquiries and resolve technical issues Participate in project work for infrastructure changes Collaborate with a team of five technical staff Communicate effectively with clients and manage their expectations Visit client sites as needed Technologies: Support More: We are an established MSP based in Lancaster, supporting close to 300 clients and investing in our teams development. We offer a full-time position in a collaborative and dynamic environment. Our Service Desk Manager actively encourages upskilling and career progression, reflecting our commitment to our employees growth. We look forward to adding a motivated and coachable IT Support Engineer to our team. last updated 9 week of 2026