Key Responsibilities
Epicor System Ownership
* Act as the internal owner and subject matter expert for Epicor ERP
* Manage system configuration, upgrades, patching and performance optimisation
* Maintain user roles, permissions and security settings
* Oversee system health, reliability and data integrity
* Work with external Epicor partners where specialist support is required
Business Process & Workflow Development
* Analyse existing business processes and develop improved workflows within Epicor and supporting systems
* Configure and enhance system workflows, automation and approval processes
* Work closely with operational teams to streamline manufacturing, supply chain and finance processes
* Drive continuous improvement initiatives across the organisation
Project Delivery & Systems Improvement
* Lead or support technology and ERP-related projects across the business
* Manage system enhancements, upgrades and new functionality deployments
* Gather and translate business requirements into technical solutions
* Coordinate with internal stakeholders and external vendors to deliver projects successfully
Manufacturing Support
* Ensure ERP and IT systems support aerospace manufacturing processes including traceability, quality management and compliance
* Support core manufacturing activities such as MRP, shop floor control, inventory management and production scheduling
IT Systems & Infrastructure Support
* Support the wider IT environment alongside ERP responsibilities
* Assist with system integrations between Epicor and other platforms (CRM, PLM, MES and other operational systems)
* Work with IT teams or service providers to maintain system performance and reliability
* Contribute to broader IT strategy and digital transformation initiatives
User Support & Training
* Provide support and guidance to Epicor users across the business
* Deliver training sessions to improve system adoption and effective usage
* Develop system documentation, procedures and user guidance
Data, Reporting & Insights
* Ensure high levels of data accuracy and system governance
* Develop dashboards, reports and KPIs within Epicor to support operational decision making
* Provide insights and reporting for senior management teams
Key Skills & Experience
* Proven experience working with Epicor ERP in a manufacturing environment
* Strong understanding of manufacturing ERP processes including MRP, BOMs, production scheduling and inventory management
* Experience leading ERP improvements, system implementations or business systems projects
* Ability to analyse business processes and develop improved workflows and automation
* Experience working across both ERP systems and wider IT environments
* Strong stakeholder engagement and communication skills
Desirable Experience
* Experience within aerospace, defence or highly regulated manufacturing sectors
* Experience with Epicor customisation tools, BAQs, BPMs, dashboards and integrations
* Knowledge of manufacturing shop floor systems or MES platforms
* Experience supporting ERP upgrades or migrations
Personal Attributes
* Process-driven with a continuous improvement mindset
* Strong analytical and problem-solving skills
* Comfortable working across both technical and operational teams
* Able to manage multiple projects and priorities simultaneously
* Proactive and hands-on approach to system improvement