IT Support Engineer – RRED, Incorporated
We are a major IT partner of a global FMCG and Food Manufacturing business operating across eight UK sites and 17 countries worldwide.
This new role will establish an in-house IT specialist team to support our three core sites in Glasgow, Scunthorpe and Burton.
Responsibilities
* Provide 1st and 2nd line technical support for internal teams.
* Troubleshoot and resolve user issues related to O365, Windows 10, Windows Server 2016/2019 and firewall security.
* Maintain networking infrastructure including routers, switches, Wi‑Fi backups and VoIP systems.
* Support the technical estate – desktops, laptops, printers, scanners, touchscreens and internal telephone systems.
* Use the JIRA service desk to manage tickets and ensure SLA compliance.
* Collaborate closely with the IT manager based at the Burton office.
Qualification
* Experience in IT technical support, preferably with commercial 1st/2nd line troubleshooting.
* Working knowledge of O365, Windows 10, Windows Server 2016/2019 and firewall security.
* Exposure to core networking – Cisco, DNS and DHCP.
* Entry level; full‑time availability.
* Car access required; onsite five days per week.
Benefits
* 25 days annual leave plus 8 public holidays.
* Standard pension scheme.
* Ongoing training and development.
* Industry certifications – CCNA or Network+.
Employment information
* Seniority level: Entry level.
* Employment type: Full‑time.
* Job function: Information Technology.
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