Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Customer Programme Manager to join our team. Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. The Role: You'll be responsible for managing a portfolio of Military customer relationships, maximising customer satisfaction and delivering on sales plans. You’ll be responsible for delivering medium- and long-term strategies for your portfolio of customers and their respective product lines. You’ll manage and coordinate your customers orderbooks, from RFQ to delivery ensuring maximum value creation across every aspect of the business. You’ll work across all areas of the business starting with RFP agreements with Revenue Management, delivery with Supply Chain, manufacture with Operations and Customer Management within the Programmes team. You’ll build strong relationships with your designated customers and resolve their problems and complaints where necessary. In addition, you’ll analyse commercial activity to ensure that inventory levels and lead times are appropriate to meet customer requirements whilst providing the opportunity to grow the reactive sales channel. You’ll provide forecasts of customer demand for products into business planning whilst monitor order processing, on-time delivery and operational performance. Key Responsibilities: Engage in and support, setting of the future strategic direction for allocated customer accounts. Sign-off and issue Customer Documentation. Undertaking projects allocated by the Head of Programmes. Maintaining market awareness, identifying potential new opportunities and highlighting them to the Head of Programmes and the Business Development team. Assisting in sales campaigns for new contracts and proposals. Preparation of commercial bids in response to RFQs/RFPs. Running or overseeing New Product Introduction programmes/projects. Running or overseeing rectification projects for parts presenting quality/reliability issues and customer service improvement projects. Formulating, instigating and driving recovery programmes for allocated customers. Responsibility for the profitability and customer satisfaction for allocated customers. Ensuring timely resolution of customer issues and leading Customer Review meetings. Controlling and managing programme spend, securing budget and spend authorization as required. Assisting with commercial negotiations as directed. Customer or role specific requirements for allocated customers (internal or external). About you: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture. You’ll have proven programme/project management experience from an Engineering business with a good understanding of business processes/methods such as Supplier/Manufacturing/Quality means and methods. Proven programme/project management capability and experience. Experience of managing product or programme development projects, ideally within the aerospace industry. Good understanding of business processes and methods (e.g. Supplier / Manufacturing / Quality means and methods, capabilities & constraints). Strong business and commercial acumen. Very strong communication skills, both oral and written. Capacity to handle wide-ranging complexity across a number of programmes or issues. UK driving licence holder. Able and willing to travel domestically and internationally. Benefits At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance. Our benefits package highlights include: Up to 29 days paid holiday plus Bank Holidays 10 hours paid volunteering time Annual goal share bonus scheme for all employees 24/7 Employee Assistance Program (EAP) Discounts and offers from a range of retailers Best place to work We are more than the sum of our parts. And we’ve been recognised internally and externally for being so: We were ranked 9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our values Our values are intrinsic to everything we do: We share a common sense - we’re a global family of specialists with a shared passion for precision. We have the freedom to choose - we’re challengers and innovators with the freedom to think differently and challenge the status quo. We create the opportunity - we’re change-makers with a clear direction and can-do spirit. We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!