Salary: £30,000 - 34,000 per year Requirements: Strong troubleshooting and technical skills Excellent communication and customer service abilities Able to prioritise workload Great attention to detail Solid understanding of Windows and/or macOS Basic networking knowledge (LAN/WAN, Wi-Fi, VPN) Familiarity with Microsoft 365 admin ERP experience is a bonus Understanding of cybersecurity principles Responsibilities: Deliver hands-on IT support via phone, email and face-to-face Diagnose and resolve hardware, software and network issues Configure and maintain laptops, desktops, mobile devices and peripherals Manage user accounts, permissions and access Install and update applications and operating systems Maintain IT documentation, logs and asset records Support onboarding and offboarding processes Escalate complex issues when needed Ensure IT security and data protection compliance Support IT improvement projects and rollouts Technologies: ERP Hardware Support LAN macOS Microsoft 365 Mobile Network Security VPN Windows Office 365 More: We are an ambitious organization expanding globally, and we pride ourselves on fostering a passionate and energetic team driven by innovation. Our high employee satisfaction score reflects the value we place on our staff, who genuinely love working here. We provide opportunities for career development, supported by training and mentoring, within a fast-paced and supportive environment. last updated 5 week of 2026