Soul Foods Group is a leading multinational quick-service restaurant franchisee founded in 1985 operating KFC, Taco Bell, Burger King (Canada) and Starbucks outlets in the UK and Canada. Currently we have over 160 units operating in the UK and around 390 in Canada. We have strong ambition to continue to grow our business in both countries. To make a difference to people's lives, their opportunities, and their communities through great tasting food and coffee.
To build a global food and coffee business, rewarding an engaged and diverse workforce with career and life opportunities, connecting with communities through great tasting food and coffee, and making a difference by giving back in abundance.
The purpose of the job will be to provide coaching and support to ensure business results, brand standards, sales drivers and growth objectives are met and exceeded. As an Area Coach, you will provide transformational leadership and high-impact coaching for multiple restaurant teams. The Area Coach role will be focused on driving performance across four key metrics – People, Customer, Sales, and Profit. The role requires a high degree of commercial acumen and the ability to think beyond core operational elements, thinking on your feet, being solution orientated.
Establish and lead a mindset and culture of People First, creating a high level of employee engagement at every stage of the employee life cycle (Attraction, Selection, On-boarding, Development, Performance, Retention and Separation).
Develop a robust talent pipeline establishing ‘Bench’ or ‘Ready Now’ strength for all management positions throughout the district to enable succession planning for core and new business growth.
Ensure training and development execution and compliance at every level throughout the area, to maximize employee confidence to deliver the best customer experience every visit driving consistent mandatory brand standards. This includes reporting and implementation of all KFC training programs existing and new.
Manage the restaurant’s recruitment process, to bring in the best talent who demonstrates our core Soul Foods Group and KFC values.
Develop talent in your area to identify our future leaders and drive retention, showing our potential candidates that KFC is a great place to work.
Coach and support the store teams to execute consistently against SFG UK and KFC brand standard requirements driving operational capability through robust systems and processes delivering Area Coach success routines.
Develop, lead, understand the operational requirements for KFC brand – function as our KFC expert for SFG UK ensuring our 100% compliance to brand standards.
Instil attention for detail, providing coaching and support to restaurant management teams to continually raise the bar on operations standards through the stores.
Restaurant auditing delivers executional excellence achieving brand standards through compliance to EHO 5* SOTD, Brand Audits, customer satisfaction program, team feedback programs, Financial Audits – all require audit processes. Ensure standards comply with all UK regulatory bodies ensuring Health & Safety and Food Safety in all restaurants.
Drive Financial Performance
Ensure Restaurants, and the Area achieves outlined financial performance metrics, to maximize sales and profit growth.
Provide leadership and commercial direction to ensure decisions are implemented to maximize financial efficiency without detrimentally affecting team or customer experience.
Manage restaurant strategy and projects, creating stretch goals for your team.
Flex your commercial acumen by identifying and unlocking core growth opportunities in your restaurants.
Own quarterly business reviews, focusing on profit, people, process, and product.
Passionate with natural energy to drive your teams to achieve fantastic results and brand standards as well as deliver fabulous customer experience and consistent products every time.
The willingness to learn, be hands-on and take the lead on strategy and planning
Strong use of all Microsoft systems including excel.
Strong commercial mindset, high fiscal management competence and attention to detail.
Excellent resource, organization, planning, and time management skills.
Proof of right to work in the UK on a full time, permanent basis.
Full UK Driving Licence
6 weeks holiday allowance
~ Training & Development opportunities including Apprenticeships at every level!
~ Soul Foods Group are an equal opportunity employer. Your data will be processed in accordance with Soul Foods Group of companies Data Privacy Notice for New Applicants.