12 months FTC From £45,000 - £59,000 Pension PMI ShareSave 6.6 weeks holiday Hybrid Working Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Product Owner and you’ll be a big part of this. Role Purpose: Reporting to the Senior Product Manager for Store experience, the Product Owner for Checkout and Price will look after price presentation and checkout experience in our stores as well as our network data and insights. You will play a pivotal role in transforming the in store customer experience. Your mission is to ensure our checkouts are fast and frictionless, shelf edge pricing is transparent, consistent and communicates value and our retail leadership teams have visibility of insights to store performance. In this role, you will define and drive the product vision and roadmap, ensuring alignment with customer needs and B&Qs strategy. Working closely across Retail and technology stakeholders (including Infrastructure and Hardware teams) you will shape new features / capabilities and manage the product backlog, balancing technical complexity with customer value, delivering high quality experiences through defining MVPs and acceptance criteria. You’ll foster agile development, support innovation through market awareness and test-and-learn approaches, and champion improved ways of working across B&Q and Kingfisher. There is a program of significant technology investment in our stores over the next few years and this is a great opportunity to lead impactful change to elevate the colleague and customer experience through empowering our retail colleagues to deliver excellence to customers every day Key Accountabilities / Responsibilities: • Product Vision - To set a clear vision and roadmap for product driven by a robust understand of customer needs and business objectives that a product or feature will fulfil and clearly articulates what success looks like for a product. • Defining New Demand – Collaborate with B&Q teams, KITS, 3rd parties and product team to define new demand ensuring it is well understood and its benefits effectively valued and aligned with customer insight • Backlog Management – Manage backlog for product ensuring priorities are clearly understand based on technical complexity vs business and customer value and technical complexity and these assumptions can be fed into team planning • Planning - Works with teams and delivery lead on planning product releases, ensuring key stakeholders are engaged, delivery is planned and in alignment with other business priorities and proactively manage cross-team dependencies • Delivery – Understands all business and customer requirements to define MVP and acceptance criteria. Working with design, research and engineering to deliver high quality, high performing customer experiences which align to product vision and business goals. • Drives Performance – Agrees and tracks key metrics with stakeholders to measure output and delivery results against objectives. Closely monitors performance of the product and recommends improvements to maximise value and ensuring we get the best value out of our toolkit and resources. Manages all A/B testing activity within the product to ensure clear, data driven decisions are made on the back of test results • Stakeholder Management – Collaborates with B&Q teams, KITS and 3rd parties across all key development activity, including, demand definition, quarterly planning and communicating outcomes and success • Agile Development Culture - Help create an agile culture within the B&Q business, particularly within business areas involved in technology projects • Continuous Improvement - Support the identification of improvements that can be made to ways of working around B&Q and Kingfisher group in developing and deploying technology • Innovation – Keeps clear understand of what is happening in the market, drives innovation into the product through test and learn approach to ensure we are keeping pace and where possible exceeding customer expectations Required Skills & Experience: • Retail technology • Experience working with customer research and data to define new products and propositions for customers • Experience working in Agile including Backlog Management • Strong commercial accruement • Experience with significant stakeholder management • Strong communication skills • Able to work with ambiguity and challenge • Training or certification in Agile methodology (preferable) As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.