Founded by our inspiring CEO Connie Nam,Astrid and Miyu is internationally celebrated over a decade lateras being more than just a jewellery brand with innovation at itscore and a strong mission to revolutionise the jewelleryexperience. We celebrate and empower diversity, recognise the valueof our people & support matters that are important to us –everyone is welcome. To see this in action, check out our Tik Tok.
Alignment to our core values is what we cherish aboveand beyond anything else. Our 3 core valuesare:
✨Grow Together, Celebrate Each Otherand Break All Boundaries✨
Weare proud of our journey so far and are looking for more ambitiousand values driven people to join us as we continue togrow.
WHAT'S THEMISSION?
Youare a true brand ambassador leading by example and delivering 5star customer experience through our experiential retail pillars.You are an advocate for our brand values and lead the team ensuringthese are at the forefront of everything youdo.
This positionis based in our Manchester Selfridges TraffordConcession
WHATDOES SUCCESS LOOK LIKE?
ExperientialRetail
* Partner with yourStore Manager & Assistant Store Manager to continuouslyIntegrate in store our 3 experiential retail pillars: Community& Connection, Memorable Moments, and Inspiration &Innovative
* Drive continuous elevation to ouroverall customer experience to ensure the customer is at the heartof all decisions, leading a centre of innovation andexperimentation
* Be the expert in productknowledge to drive sales and inspire the team.
* Use your creativity to set team challenges to create anengaging interactive experience in store.
* Track and measure sales results throughout the day, beingadaptable and flexible to stay on track.
Inspirational TeamManagement
* Partner withyour Store Manager & Assistant Store Manager to provide thesupport, mentorship, coaching and guidance that the team need totruly flourish and grow in their roles
* A clearand confident communicator, you’re comfortable with deliveringfeedback to your team at all levels in the moment
* Recognise and celebrate team achievements, and identifydevelopment opportunities in the team, feeding these observationsback to your management team.
* Cultivate anenvironment of open communication, collaboration, and mutualsupport.
Operational & Brand LoyaltyExcellence
* Ensure thestore consistently meets or exceeds company standards forcleanliness, organisation, and visual merchandising.
* Effectively manage stock and work closely with theservices team to ensure all policies and processes are followed toensure a risk free environment.
* Ensure theteam are actively opting customers into our loyalty programme tobuild a loyal, regular customer base for the store.
WHAT WOULD YOULIKE FROM ME?
* A values champion andbrand ambassador our values must resonate deeply withyou
* You radiate positivity &enthusiasm and inspire the people around you
* This role is suitable for anyone with Supervisorexperience in a store
* Ability to assist indeveloping and mentoring a high-performing team to create anenvironment fostered by learning, growth and development
* Strong problem-solving abilities, with the capacity toanticipate and respond effectively to change
* You're always looking for a better way to do things andare naturally curious in everything you do and every conversationyou have
WHATWE DO FOR YOU:
* £26,000annual salary + commission on top
* ProductAllowance + Friends & Family Discount
* 28 days holiday + 1 day/yr service
* Many Socials and a yearly Awards event to celebrate ouramazing team
* Personal FinancialCoaching
* Sabbatical after 3 yearsservice
* Increased parental leave after 2 yearsservice
We have lots oflittle extras but we really believe the best part about working forus is being surrounded by people that share our passion for ourmission and values, and having the freedom to be fully empowered toflourish and be your best self.