Overview
This is an exciting opportunity to be part of the Taxi Licensing Team. We are looking for a customer focused individual, with excellent communication skills and a desire to make a difference.
Role Responsibilities
The team works on a rota basis and maintains direct access with our customers through booked appointments in the Council’s One Stop Shop each day as well as answering a dedicated phone line. You will assist in the processing of applications for driver, vehicle and operator licences in line with the Council’s Private Hire and Hackney Carriage Licensing Policy, give advice and guidance on licensing matters both on the phone and in person and give evidence in court in person as and when required.
Qualifications
* A minimum of 3 years experience of dealing with the general public in a front line capacity
* Experience of working in a high pressured and busy environment
* A good working knowledge of Microsoft Office
* Experience of data inputting and handling customer payment transactions
* Good written and verbal communication skills
Benefits
* Generous annual leave entitlement
* Access to the Local Government Pensions Scheme
* Access to an award winning employee benefits scheme, which includes an exclusive retail discounts portal
* Salary sacrifice schemes for cars, bikes, technology and car parking
* An employee assistance and counselling service
* Annual leave purchase scheme
* A wide variety of learning and development opportunities
Closing & Interviews
Closing date: 5 pm 29th May 2026
Interviews will be held week commencing 8th June 2026
Equal Opportunities
We welcome applications from Care Leavers and Disability Confident candidates. If you have a disability and require assistance in submitting your CV, please contact ( Fiona_gee@sandwell.gov.uk )
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