Are you a proactive and results-driven individual who thrives in a fast-paced environment? Do you have a passion for building strong client relationships and helping businesses succeed? We have an exciting opportunity for a talented and enthusiastic Customer Account Manager to join our client's dynamic team in Irlam!
The Customer Account Manager will be responsible for managing a new key client, ensuring their needs are met and their expectations exceeded. This role is perfect for someone who enjoys working collaboratively with clients, providing exceptional customer service, and driving business growth.
Location: Irlam
Salary: £24-26k - depending on candidate experience
Full Time, Permanent role - with hybrid working (2 days from home) upon completion of successful probation period
Responsibilities:
1. Build and maintain strong relationships with clients, understanding their business needs and objectives.
2. Act as the main point of contact for client, effectively managing their expectations and delivering outstanding customer service.
3. Proactively identify opportunities for upselling and cross-selling to maximise revenue generation.
4. Collaborate with internal teams, such as sales and marketing, to develop and execute strategic account plan.
5. Monitor and analyse client performance, providing regular reports and insights to support d...