Job Title: Customer Service Advisor
Location: Halesowen (B62)
Salary: £26,938 - £28,609 + up to £2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 hours per week, Monday to Friday between 08:30am to 18:30pm on a 5-week rotational shift pattern. 1 in 3 Saturdays 09:00am - 17:30pm.
Early Shift: 8:30am - 17:00pm
Mid Shift: 9:00am - 17:30pm
Late Shift: 10:00am - 18:30pmAbout the Role:
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What you will be doing:
Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
Use My Policy systems to enter customer data to a high standard of accuracy
Validate and process new customer accounts assisting customers with any account related enquiries
Maintain a strong and up to date working knowledge of all processes relating to relevant products and services
To work collaboratively with your peer group and other colleagues sharing best practice
When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services
Provide administrative support to ensure activities related to customer's accounts are carried out in a timely manner and records are maintained
Establish and communicate high standards of customer service in line with the company's values and culture
Establish and communicate high standards of customer service in line with the company's values and culture
Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success
Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements
Contribute to an open and honest culture within teams through collaborative and supportive working
Support a culture of continuous improvement for Customer experience, and operating systems
Liaise with relevant stakeholders across the business to instigate and influence positive changeWhat we're looking for:
Strong Communicator
Effective decision maker in a fast-paced environment
Individuals who have a passion and commitment to providing quality Customer Service
Team Player
Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
Pro-active and well organised
Adaptable
Computer literate and proficient in MS Office suite
Accuracy and attention to detail
A desire to develop own skill setsA Few Things to Know Before You Apply
Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered