Job Description
Our client is currently seeking an experienced Weekend Day Concierge to join the team at a residential development in Central London.
Shift Pattern: Saturday & Sunday - 06:00am-18:00pm
Main duties:
* Deliver excellent customer service to all residents.
* Greet all residents professionally and courteously.
* Proactively anticipate resident's needs.
* Aid and engage with all guests/residents and colleagues within the development.
* Always act as an ambassador for the company.
* Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
* Verify all visitors, suppliers, and contractors.
* Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
* Carry out regular building checks and log/report any maintenance that is required through the correct channels.
* Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
* Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
* Ensure the communal areas are always kept clean, tidy, and presentable.
* Report any incidents, problems, or complaints to the appropriate manager promptly.
* Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
* Complete the am/pm/overnight operational reports and handover and report any operational issues.
* Assist with Move In's/Move Out's.
* Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.
Requirements:
* Experience in Residential or 4* Hotels.
* Reliable and timekeeping.
* Immaculate presentation.
* Strong written and verbal communication skills in English.
* Have excellent communication skills.
* Experience in the highest level of customer service.
* Be able to demonstrate initiative.