Overview
Customer Delivery Driver - Bedford Superstore at Tesco. This role involves more than driving; you will meet and help customers at their homes and deliver great service with a smile. Pay starts from £13.35 per hour, rising to £14.56 for stores inside the M25. Additional payments may apply depending on location. We offer a minimum of 16 guaranteed hours per week, with options to work fewer hours (down to 12) if requested.
As part of Tesco’s delivery team, you will operate with flexibility and be supported by managers and colleagues back at base. Availability windows are shown in the table; contracted hours are scheduled with three weeks notice. We welcome applicants whose availability closely matches but may not exactly align with advertised times.
Customers are at the heart of everything we do.
Role description: As a Customer Delivery Driver you’ll deliver to customers, assist with substitutions or short-code items, handle refunds where applicable, and communicate clearly about any changes to orders. You’ll balance independent work delivering to customers with team support when needed.
About the role
Availability Window
* Sun 08:00:00 – 23:00:00
* Tue 08:00:00 – 23:00:00
* Fri 08:00:00 – 23:00:00
* Sat 08:00:00 – 23:00:00
You will be responsible for
* Delivering your part of the customer shopping trip by ensuring the van and trays are clean, tidy, and organised.
* Leaving the back yard clean and picking up litter as needed.
* Washing trays as part of the tray wash process.
* Loading the van and checking its roadworthiness.
* Talking to customers about changes to their order, including substitutions, and offering refunds where appropriate.
* Taking care of products and deliveries as if they were your own.
* Explaining substitutions to customers and ensuring they are not charged extra.
* Delivering within the customer’s time slot and calling ahead if arriving early.
* Calling the store if you are running 30 or more minutes late.
You will need
* Build relationships with colleagues to create a team spirit and support a customer-focused store environment.
* Be warm and welcoming in interactions with customers and colleagues.
* Respond quickly to changing customer needs and embrace store changes.
* Be energetic and driven to exceed expectations, balancing home and work life.
* Share ideas with your Manager and colleagues on how to improve the store for customers.
* Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months with no more than 3 penalty points.
What’s in it for you?
* Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays).
* Ability to request flexible working from day one.
* Colleague discount: 10% off, 15% at pay days on weekends, with Card options for family.
* Access to wellbeing resources and life cover with a pension scheme.
* Benefits to suit you, including discounts, shares, and cycle-to-work schemes.
* Uniform provided and policies to support you in life’s moments.
* Access to colleague networks representing diverse backgrounds.
* Additional information about available benefits is provided by Tesco.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is “Serving our customers, communities and planet a little better every day.” We are committed to DEI and inclusive recruitment. We encourage flexible working and understand life events may shift your needs.
We are proud to be a Disability Confident Leader and provide accessibility support throughout the recruitment process. If you have questions about this, please read more about the accessibility options available.
Note: Tesco hires in line with age requirements for certain shifts and roles. Some roles may close earlier than the advertised end date due to high applicant volumes. We may offer feedback after an interview.
For more information about Tesco, visit www.tescoplc.com.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Retail
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