Customer Account Manager - Merchandise Salary £28,000 - £30 000
Based in Brixton
Office-Based Role
A sustainability-led promotional merchandise company in Brixton is looking for a Customer Account Manager to join their team in Brixton. This is a client-facing role where you'll manage projects end-to-end, building strong relationships and delivering branded merchandise that's both impactful and sustainably sourced. Acting as a trusted adviser, you'll guide clients through the entire process, from initial brief to final delivery, ensuring every project runs smoothly and delivers on both commercial goals and environmental values.
You must have a background in promotional merchandise and a solid understanding of the industry.
Duties include:
Client Partnership & Growth
Build lasting partnerships with clients who share our commitment to sustainable business
practices
Guide clients through ESG-compliant merchandise solutions that align with their
sustainability targets
Identify opportunities to expand existing relationships whilst prospecting for like-minded
new clients
Present innovative, eco-friendly alternatives that don't compromise on quality or impactProject & Account Management
Manage comprehensive project lifecycles from quotation through artwork approval to timely delivery
Coordinate VIP client webstores, working closely with our web development and fulfilment teams
Oversee product sourcing with our global network of certified sustainable suppliers
Ensure all deliverables meet our rigorous quality and sustainability standardsStrategic Support & Development
Contribute to client presentations showcasing our latest sustainable innovations
Support marketing initiatives including social campaigns highlighting our environmental impact Mentor new team members on sustainable merchandise best practices
Collaborate in sales meetings focused on ESG-driven opportunitiesExperience required:
Minimum of 2 years' experience in promotional merchandise, sustainable products, or client-facing sales roles
Strong understanding of branding, print techniques, and production workflows
Familiarity with sustainable sourcing practices and ESG principles (highly desirable)
Proficient in CRM systems (Workbooks experience a plus), Microsoft Office, and Adobe Creative Suite
A genuine passion for sustainability and environmental impact
Excellent interpersonal skills with the ability to build strong client relationships
Highly organised with exceptional attention to detail
Confident and articulate presenter, comfortable leading client-facing meetings and discussions
Ability to thrive in a fast-paced environment, juggling multiple projects and deadlinesBenefits:
28 days annual leave including bank holidays
Comprehensive pension scheme
Access to BPMA-accredited training programmes
Career progression opportunities in a growing sustainable business
Exposure to cutting-edge ESG practices and sustainable innovation
Regular team celebrations, including quarterly dinners and seasonal partiesHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK