Restaurant Launch Assistant – Dutch/Flemish speaking
Commercial
Manchester - Main Office
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The Role
We are building a Restaurant Launch Team to engage with our new restaurant partners joining the Deliveroo platform, focusing on the EU small and medium businesses team (SMB). We aim to centralise all restaurant launch and sales development activities to support our European markets, ensuring a consistent approach to all restaurant partners.
As a Restaurant Launch Assistant, you'll support new restaurants during onboarding, answer their questions, and provide high-quality service as needed.
You will work within tight deadlines, using your communication skills, empathy, and problem-solving abilities to handle requests from restaurants nationwide. You will report to your Restaurant Launch Team Lead.
The base salary is £26,600, plus a bonus of up to £6,000 per year, paid quarterly.
What you will do
* Assist new restaurant partners in setting up and preparing to take orders
* Collaborate with the launch team, sales team, and account managers to represent Deliveroo to new partners
* Meet challenging KPIs while maintaining excellent customer service
* Develop and maintain daily call plans
What you'll need to be successful
* Strong phone presence with excellent verbal and written communication skills
* Native or fluent in Flemish/Dutch and English
* Confidence to make regular calls
* IT literate, with the ability to keep our systems updated
* Team player, positive, and collaborative
* Committed to professional development and motivated to succeed
Why Deliveroo?
Deliveroo is known for quick food delivery, but behind the scenes, we are a high-growth, innovative company transforming the food industry through technology. Join us for an exciting journey.
Benefits and Diversity
We prioritize employee welfare with benefits covering health, family, finance, community, growth, and more. We embrace diversity and inclusion, welcoming all backgrounds and identities. All you need is a passion for food and a desire to grow with us.
Compensation
* Competitive pay relative to location and role
* Potential eligibility for bonuses, sign-on, or relocation support
* Up to 5% matched pension contributions
Equity
* Share awards for eligible roles, offering ownership in Deliveroo
Food
* Free Deliveroo Plus membership, including free delivery and offers
* Team lunches from local restaurants
Time away
* 25 days annual leave plus bank holidays, increasing with tenure
* One paid day annually to volunteer
Health & Wellbeing
* Healthcare options, including dental and critical illness cover
* On-site or discounted gym memberships
* Access to wellbeing apps
Work Life Balance
* Parental leave from day one
* Home working equipment and culture
* Additional benefits like mortgage advice, cycle schemes, and learning platforms
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