Join to apply for the Tom Ford Fenwick Bracknell Counter Manager Counter Manager role at The Estée Lauder Companies Inc.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Responsibilities
* Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
* Create and execute an agile business plan to recruit and retain customers through strategic targeting and in‑store events.
* Lead the customer relationship management strategy and guide a high performing team.
Qualifications
* Effective verbal and written communication skills. Excellent interpersonal skills.
* Quality customer service skills. Skilled at winning people over.
* Results oriented, with high drive to meet objectives and standards.
* Pursue goals beyond what is required or expected of them.
* Senses Others' Development Needs And Bolsters Their Abilities.
* Anticipates, recognizes, and meets customers' needs.
* Handles difficult and tense customer service situations with diplomacy and tact.
* Guides the performance of others while holding them accountable.
* Cultivate and maintain extensive informal networks.
* Models team qualities like respect, helpfulness, and cooperation.
* High attention to detail and organisational skills.
* The ability to work autonomously and contribute to the team.
* Proactive and positive approach to work and tasks.
* Confidentiality, tact, and discretion when dealing with people.
* Retail sales experience.
* Team leadership.
* Degree of experience dependent on business/store size.
* Experience in strategic planning and execution.
* Ability to develop financial plans and manage resources.
* Working knowledge of a computerised system including email, Microsoft Excel.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Personal Care Product Manufacturing
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