Join Our Award-Winning Team at toob! £23,500 Basic £10,000k minimum ( UNCAPPED Commission) Transforming the internet experience in the South of England, toob is the go-to full-fibre broadband provider. Backed by a £300 million investment, we're expanding our Sales Team to match our growing network. Join our Telesales team If you're personable, customer-focused, and driven to sell the best broadband service out there, we want you! What we offer you! A positive, collaborative, and supportive work environment Annual leave - 25 days Annual Bonus Group Pension Group Critical Illness Private Medical Scheme Development opportunities Family Friendly Benefits Enhanced maternity & adoption pay – up to 6 months full pay Enhanced paternity leave and pay – up to 3 weeks full pay As a Retentions Advisor, you'll be Managing Customer retention activity (inbound and outbound calls): to reduce the number of cancellations and disconnections through objection handling and resolving customer issues Supporting with disconnections and notifying the field sales team of any opportunity to drive sales through re-connections Supporting the customer service team with service tickets Supporting customers with arranging the transfer of their services when moving home to make it a seamless experience As a Retentions Advisor you will bring: Effective communication skills with the ability to adapt style to different customers and conversations where needed Experience in telesales or retention activity is essential A passion for providing an excellent customer experience Experience within telecoms is preferred but not essential A target-driven person who is motivated to win customers. A dedicated team player who thrives on customer engagement via telephone, bridging the gap between Customer Services and the Sales team Don't miss this opportunity to make a difference and thrive in a supportive, growing business. Apply now and let's shape the future of broadband together.