Job overview
The Endoscopy Department Booking Office is looking for an enthusiastic Receptionist to join their friendly team, working alongside other admin team members in a fast-paced and busy clinical unit.
Main duties of the job
Greet and receive patients and visitors upon arrival to the Endoscopy unit, ensuring they are welcomed professionally and promptly notifying the appropriate nursing staff of their presence.
Handle telephone calls efficiently, responding to enquiries from both clinical staff and the public regarding patient admissions, transfers, and discharges. Ensure all information is accurately documented and communicated to the relevant individuals.
Manage and organise patient documentation, including the collation, preparation, and electronic scanning of all paperwork into the hospital’s patient records system.
Prepare all necessary admission documentation in advance to support smooth patient intake processes.
Perform administrative tasks related to patient admissions and discharges using the patient information system.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
Detailed job description and main responsibilities
The post holder will be the primary point of contact for patients and their families within the Endoscopy Unit and will provide a welcoming and professional reception.
The Endoscopy Receptionist will manage telephone enquiries from patients and internal departments with efficiency and courtesy.
The post holder will also support the Endoscopy booked admissions process and carry out a range of essential clerical tasks, including the preparation and management of patient documentation, as well as utilise the hospital's computerised patient information system and assist in data collection and reporting, as required.
Person specification
Qualifications
Essential criteria
1. Good Standard of Education (equivalent GCSE maths/English)
Desirable criteria
2. ECDL (or equivalent experience)
Experience
Essential criteria
3. Previous Reception experience and evidence of competence at the role
4. Experience of working within NHS Environment
5. Experience using the PIMs system
6. Customer Care Experience
Knowledge
Essential criteria
7. Organisational skills and the ability to work independently and effectively within a management structure
8. Ability to prioritise and manage own workload
9. Excellent interpersonal skills and communication skills, both written and verbal
10. Excellent telephone manner
Desirable criteria
11. Knowledge of electronic reporting scheduling system
Personal Skills
Essential criteria
12. Reliable, Adaptable and Dependable
13. Able to work under pressure
14. Team focussed
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.