Based in Birmingham, Worcester, and Droitwich, Ballards is a progressive firm of chartered accountants helping businesses and private clients achieve stronger financial performance through integrated tax, audit, and consultancy expertise. Due to continued growth, we are looking for an Reception & Facilities Assistant to join our Worcester office, providing front-of-house and administrative support to ensure the smooth day-to-day running of the office. In this role, you will be the first point of contact for clients and visitors, delivering a professional and welcoming reception experience while supporting the wider team with a variety of administrative and office management tasks. You will work closely with the Office & Facilities Manager to help maintain an organised, safe and well-functioning workplace environment. This role is open to applicants at all stages of their career. Whether you bring previous experience in reception, office administration, or facilities management, or you are looking to start your professional journey with a supportive team - we value the right attitude, a strong work ethic, and a willingness to learn. If you are enthusiastic, organised, and ready to contribute to a dynamic office environment, we would love to hear from you. About the Role Alongside front-of-house responsibilities, you will assist with meeting room coordination, office operations and facilities support, playing an important role in ensuring the office runs efficiently for both colleagues and visitors. Key responsibilities include: Providing a professional and friendly reception service, welcoming clients and visitors Managing meeting room bookings, including set-up, clear-down and catering arrangements Assisting with switchboard operations and directing calls accurately Supporting office management tasks including post, deliveries, couriers and access cards Maintaining office supplies, kitchen provisions and housekeeping consumables Providing administrative support to the Finance & Operations team when required Assisting the Office & Facilities Manager in maintaining health and safety standards Liaising with contractors and engineers to support maintenance and repair works Acting as a designated first aider and fire marshal for the building About You You will be organised, approachable and enjoy supporting others in a busy office environment. You will take pride in delivering excellent service and ensuring everything runs smoothly behind the scenes. You will bring: Experience in an administrative, reception or office support role Strong organisational skills with the ability to manage multiple tasks Excellent communication and interpersonal skills A professional and friendly approach when dealing with clients and colleagues The ability to work independently and as part of a team A proactive and flexible attitude to supporting office operations About the rewards 25 days annual leave, plus bank holidays Career progression Electric Car scheme Cycle to Work Scheme Life Assurance Group Personal Pension Plan Flexible Holiday Purchase Scheme Enhanced Family Pay – maternity, paternity, parental, and compassionate leave Employee Assistance Programme – 24/7 confidential helpline as well as online support