Customer Services Advisor
DPD is a Valuable 500 company and a Disability Confident Employer.
* Location: Preston DC, Trefoil Way, Preston, PR2 5PH
* Contract: Fixed Term – 37.5 hours per week
* Salary: £24,400
* Hours: 09:00‑17:30 (5 days a week, including weekends)
Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world‑class service. You will be in a busy and fast‑paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem‑solve and take accountability and ownership for resolving these issues.
Responsibilities
* Answer any queries with relation to a delivery status, and supply Proof of Delivery (POD)
* Carry out thorough investigations for missing parcels and resolve delivery disputes
* Promote company products and services to new and existing customers
Qualifications
* Proven experience in a fast‑paced customer service environment
* Strong communication skills with a confident telephone manner and ability to build a quick rapport with the customer
* Polite and professional at all times with a willingness to go the ‘extra mile’ to exceed customer expectations
* Excellent administration skills with proficiency in Microsoft Office programmes
* High levels of self‑motivation and initiative to effectively problem‑solve
* Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability
Benefits
* Holiday trading
* Enhanced maternity and paternity package
* Free life assurance of 4 × salary upon joining the pension scheme
* Free onsite car parking for all employees
* Health Kiosks visiting every location
* Discounted shopping from 100’s of retailers including up to 5 % off supermarket shopping
* Milestone Days off to celebrate with your family and friends
* Free eye tests and support for glasses for those who use a screen regularly
Seniorities
* Entry level
Employment type
* Full-time
Job function
* Customer Service
* Truck Transportation
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within.
If you identify with our aims and values and can help us deliver our customers’ promises, then this is the job for you! Apply today.
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