IT Assistant Support Officer
Location - East Sussex
Hourly Rate - 14
Duration - 3 Months initially
Ir35 - Inside (Must use an umbrella company)
We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service.
About the Role
You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology.
Key Responsibilities
Provide front-line IT support, advice, and guidance to staff and students.
Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools.
Record and track incidents and service requests, escalating when necessary.
Maintain knowledge base articles and contribute to customer communications.
Support continuous improvement through feedback and collaboration with the wider team.
About You
Strong communication and interpersonal skills with the ability to build rapport quickly.
Good organisational skills and a flexible approach to working.
Ability to work collaboratively as part of a team.
Basic technical knowledge of IT systems, devices, and applications.
A commitment to providing excellent customer service.
Desirable skills:
Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.