Partnerships Manager
Are you a relationship-driven professional who thrives on connecting with people? Are you motivated by the challenge of securing deals, driving growth, and ensuring exceptional outcomes?
If so, we have an exciting opportunity for you.
Location: Hybrid (UK with travel required)
At Charles Hope Apartments, we provide high-quality serviced apartments, delivering exceptional guest experiences through a digital-first approach. As we continue to expand both in the UK and Cape Town, we’re looking for a Partnership Manager to manage and nurture relationships with our agency partners, ensuring mutual success and growth.
What you’ll be doing
* Cultivating and maintaining strong relationships with our existing agency partners, becoming their go-to person for complex requests, strategic bookings, and group accommodation solutions.
* Representing Charles Hope at networking events, site visits, client meetings, and industry events, building our presence and reputation in the market.
* Identifying and engaging potential new agency partners, converting them into active, long-term clients.
* Regularly reviewing and updating your sales forecast, identifying trends and variances to ensure accurate planning and growth.
* Taking full ownership of your portfolio, collaborating with internal teams to ensure the smoothest, most seamless guest experience.
* Monitoring and analysing industry trends, competitor activity, and market conditions to identify opportunities for new partnerships or improvements to existing ones.
* Collaborating closely with the marketing and sales teams to align promotional campaigns, materials, and strategies with partner needs.
* Leading the onboarding process for new agency partners and providing ongoing support, training, and resources to keep them up to date with new product offerings.
* Regularly reviewing the performance of agency partners, ensuring KPIs and targets are met, and using data insights to adjust strategies.
* Managing conflict and resolving issues that arise with agency partners or their clients, maintaining strong relationships while ensuring satisfaction for all parties.
* Developing client retention strategies and loyalty programs to foster long-term partnerships and increase repeat business.
* Overseeing and managing the budget for partnership-related activities, ensuring all investments contribute to overall profitability.
What we’re looking for
* A skilled relationship builder – you're a natural at connecting with people, building trust, and making those meaningful connections.
* Strong commercial awareness – you can balance client needs with business priorities, ensuring mutually beneficial outcomes.
* Experience managing client accounts end-to-end, demonstrating genuine care for the client experience from start to finish.
* A self-organized and proactive individual who knows what needs to be done and gets it done efficiently.
* Excellent communication skills – confident, authentic, and comfortable engaging with clients at all levels.
* A strategic thinker with the ability to monitor industry trends and adjust approaches accordingly.
* Ability to manage multiple stakeholders and conflicting priorities while delivering exceptional results.
What’s in it for you
* Competitive salary
* Flexible working options – we believe in work-life balance, with core hours and a focus on delivering results without unnecessary micromanagement.
* Hybrid working with regular travel – whether it’s meeting clients or attending events, we embrace the flexibility of working across locations.
* 28 days holiday + bank holidays – a generous time off package.
* Free staff stays – experience our properties firsthand and gain an insider’s perspective.
* Pension contribution to secure your future.
* Employee Assistance Programme – because we care about your well-being, both professionally and personally.