What do you need?
* Fluent English is vital, plus business level German, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers.
* Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills
* Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.
What’s on offer?
* Starting salary £, dep. exp.
* Opportunity to progress your skills and experience
* days holiday plus BH, rising to on length of service
* Pension
* Parking at office, when return to office, currently working from home
* Healthcare
* Hours 8-4 : or 9 : -6; .5 hours – 1 hour for lunch
* Casual Dress
* Social Events twice year – free
* Cycle to Work Scheme
* Childcare Vouchers
* Healthcare includes % discount off gym next door, % off cycles
* Discounts on other gadgets and products
* Free mobile unlimited text and calls, 4Gb data + £ extra in case abroad for personal calls
* New phone every 2 years
* Laptop
* Discretionary Bonus
* Have been working from home since March.
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