OPERATIONAL Answer incoming calls for all sites signposting patients to the appropriate service/Department by using questioning techniques Referring patients to the Pharmacy First Service if symptoms meet the criteria as laid out Referring patients to the First Contact Physio and booking the appointment giving full information of the patients concerns/issues. Booking routine appointments for patients with the GP/Nursing Team ensuring full information of the concern/treatment required is provided for the clinician and that for the nursing team, the correct Nurse/HCA has been selected and the slot type changed for the correct procedure Triaging patients with a more urgent need using the Triaging template. Completing the Template and reading all information back to the patient before saving to patient record and placing on the appropriate sites Triage list for review by the Triaging GP. Following up any photo requests to assist the GP with Triage OPERATIONAL Answer incoming calls for all sites signposting patients to the appropriate service/Department by using questioning techniques Referring patients to the Pharmacy First Service if symptoms meet the criteria as laid out Referring patients to the First Contact Physio and booking the appointment giving full information of the patients concerns/issues. Booking routine appointments for patients with the GP/Nursing Team ensuring full information of the concern/treatment required is provided for the clinician and that for the nursing team, the correct Nurse/HCA has been selected and the slot type changed for the correct procedure Triaging patients with a more urgent need using the Triaging template. Completing the Template and reading all information back to the patient before saving to patient record and placing on the appropriate sites Triage list for review by the Triaging GP. Following up any photo requests to assist the GP with Triage When rotad, complete Triage decision call backs to patients ensuring emphasis is on contacting those patients who have been referred for a Same Day Appointment first, using the earliest slot available. For non Same Day Appointment decisions, relaying back the GPs decision as given by the contact method preferred from the patient.at time of Triage. Ensuring Triage is completed and as up to date as possible by the end of your rotad shift and any unused Triage slots are changed to Patient Clinical Admin at the end of each day. Resolving complaints from patients where possible to avoid written complaints being received. When rotad add eConsults both medical and administrative to patients record, checking accuracy. Add medical eConsults to the eConsult Triage list and deal with Administrative eConsults. Call back patients on the eConsult Triage list and relay the Triaging GPs decision, ensuring emphasis is on contacting those patients who have been referred for a Same Day Appointment first, using the earliest slot available. For non Same Day Appointment decisions, relaying back the GPs decision as given by the contact method preferred from the submitted eConsult. Ensuring eConsult Triage is completed and as up to date as possible by the end of your rotad shift and any unused eConsult Triage slots are changed to Patient Clinical Admin at the end of each day. When rotad be the Face of RHG at the Reception, meeting and greeting patients & visitors. Checking in for appointments/meetings and directing to appropriate waiting areas as necessary. Booking in patients for routine appointments with GP/Nursing team and ensuring patient has an appointment card clearly showing date, time, appointment type and site. Dealing with any walk-in triage requests using the triage template as outlined above. Accepting and recording samples, printing off Ice Forms and attaching to samples when appropriate. Placing all verified samples in the correct sample bags for pick-up by the laboratory courier. Checking with all nursing team for late samples prior to the Courier leaving. Receiving documents and recording on patients record. Sending tasks to GPs when appropriate. Take payment for private work and travel vaccinations and recording payment on patients record. Ensure reception area is fully stocked with appropriate sample bottles and appropriate registration, consent and change of address forms. Keep reception area tidy and professional in appearance. Open up Surgery following Opening Up Procedures Close and secure Surgery following Closing Procedures ADMINISTRATIVE AND OTHER DUTIES Respond to tasks and Docman Tasks within agreed timeframes Ensure you take ownership for updating your work file with updated information as sent to you and that you understand the policies and procedures for The Surgery, Booking Appointments for GPs and Nursing Team. Ensure you are aware of who the Safeguarding Lead is and the process as per Surgery Policy Ensure you are aware of who the Caldicott Guardian is for the Surgery. Ensure your online training is up to date and 100% complete Attend PLT Training Days once a month in person and virtual Work at other sites, should the need arise due to illness / holidays or staff shortages. Undertake other duties within your competencies. To be a patient chaperone. To be current with statutory & mandatory training (SMT), and other training as needed by your role