Hi,
Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Shotton?
TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service.
Salary: 24,000 per annum, Band G. 12.31ph
Location: TATA Steel, Shotton Works, Shotton Records Centre, Deeside CH5 2NH (on site)
Contract Length:6 months initially
Hours: 37.5 per week, Monday to Friday, standard office hours
Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test
Role Responsibilities:
* Handling customer queries and signposting customers to further support
* Order entry on internal systems
* Using Excel for data management
* Managing delivery queries and escalating if required
* General administrative tasks
* Working collaboratively in a growing team
* Adhering to UK Health and Safety legislation at all times
Essential Requirements:
* Computer literacy (training will be provided on bespoke systems)
* Strong written and verbal communication
* High attention to detail
* Previous office environment experience
* Confidence in problem solving and handling complaints
* Ability to work in a fast-paced environment
Benefits:
* Access to retail and restaurant discounts with major retailers
* On site free parking
* Opportunity to develop by being part of additional courses and training
* Access to Employee Assistance programme for mental, physical and financial support
* Dedicated team throughout your journey in the role
* Opportunity to progress into a permanent position
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.
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