Job Title: Helpdesk Operator
Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.
Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: Monday to Friday 9am-5pm, 40 hours a week
Salary: £12.60 p/h
What is in it for you?
A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free on-site parking
Main Duties
Life and property alarm response and emergency service engagement.
Managing high levels of incoming and outgoing telephone calls to both clients and branches.
Utilise software to ensure the required monitoring and compliance standards are met.
Work as part of a monitoring team liaising with different branches nationally.
Follow correct procedures for incident reporting and real time monitoring.
Work as part of a team, communicating effectively with team members and colleagues within other Mitie departments.
To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
To undertake additional duties in line with management requests as required.
Comply with IS) 27001 standards and procedures.
Meeting individually set KPIs.
Stay current with system information, changes, and updates.
What we are looking for
Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
Ability to work in a fast-paced environment.
Ability to manage workload to meet team deadlines.
A willingness to learn and develop and show high level of commitment and professionalism.
Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired experience
Alarm receiving centre
Retail
Call centre
Customer service
Essential
A minimum of one year's customer service experience in a customer-facing role.
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment