Overview
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Responsibilities
* Providing advice to customers who are having problems with their vehicles.
* Taking sales orders from customers both face to face and over the phone.
* Stock control for vehicle parts and accessories.
* Maintaining an ordered stock room.
* Raising invoices for parts sold.
* Liaison with internal teams to ensure the correct stock is placed at the right time.
* Support ongoing career development through apprenticeship with training and progression opportunities.
Training provided
* Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
* Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
* In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
* Level 2 / Level 5 Customer Service Apprenticeship
* Brand specific certifications
Qualifications & Skills
* Desirable skills: Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
* As a central point of contact for both internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
* We are looking for people who are passionate about our industry and our brand. Personal skills to demonstrate in your application: Enthusiasm and willingness to learn; Teamwork; Strong communication; Customer service.
* GCSE grades 9 - 4 (A - C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject. Equivalent grades include: Volkswagen Group (VWG) is one of the UK's largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles.
* We accept predicted grades and conditional offers can be made based on predicted grades.
Career prospects
Once your apprenticeship is complete, you will continue your learning journey and have the opportunity to drive your career forward. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, with opportunities to progress to team leaders, managers within the retail network or roles at the Head Office in Milton Keynes.
Additional qualifications
* BTEC first diplomas and certificates
* OCR Nationals
* Key Skills Level 2
* NVQs
* Essential Skills (Wales)
* Functional Skills Level 2
* Core Skills (Scotland)
Important notes
* We reserve the right to close the advert early if we receive a sufficient number of applications. Apply early to avoid disappointment.
* Please note:
* As part of our commitment to Diversity, Equality and Inclusion, all applications are anonymised by our recruitment system to reduce bias.
* English and Maths guidance from the government changed on 11/02/25. This employer wishes to support upskilling in both English and Maths while the entry grade criteria remains as advertised.
* We do not contact the retailer directly. Inspiro Learning carries out the full recruitment service for this employer. Due to high volume of applications, we cannot provide a timescale on when you are likely to receive a response. We will contact you if you are successful to progress to the next step. If you have not heard back on a specific vacancy but find another opportunity, you may submit an additional application.
Job Types: Full-time, Apprenticeship
Pay: £7.55 per hour
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