Job Title: Customer Service Support
PQE: 1 years' experience in an administrative-type role
Salary: Salary: £25,500
Location: Burnley, Lancashire (Head Office)
Hours: 8:30am to 5pm - 40 hours
Company Overview
We are a family-owned Group of Companies with over 30 years' experience in property management – both in the UK and internationally. The company you will be joining is part of our Group (Find UK Property, Rent UK Property & Sell UK Property), and has been operating successfully for over 12 years.
What We Do
We provide a fully client-based, serviced approach to property investment. Our model involves acquiring properties from the open market, renovating them to a set standard, passing them to our lettings department for management, and reselling them to investors.
All functions are carried out in-house — from Property Surveying and Renovations to Lettings, Legal, and Sales & Marketing.
Our success has been recognised on BBC's Homes Under the Hammer, where we've been featured seven times.
The Role
* General Admin Day to day BAU (Business as Usual)
* Logging information, organising tasks, and updating tickets.
* Knowledge and experience of a property background will be beneficial
* Good Communication and professional manner are the key for this role.
* Actively taking initiative to be on top of all tasks and processes will be requirement of this role.
About You
* Excellent communication
* Good customer service
* Professional phone manner
* Data Entry
* Assigning of tickets (training provided)
* Good at following processes
* General IT skills
* Good typing speed
* Team player
* Good at coordinating the team members.
Key Skills Required
* IT skills – be able to use Word/Excel/PowerPoint packages effectively and confidently. Able to log and enter data into different applications.
* Communication skills – be able to talk to a range of people professionally and communicate verbally and in writing to an excellent standard with a high level of attention to detail. Professional phone manner, able to coordinate between the team.
* Organisational skills – be able to manage multiple tasks, track tasks and deliver results in a timely manner. Log information and assign tickets.
Benefits
In return, the candidate will benefit from
* Free pay day lunch once a month
* Free continental breakfast every day.
* Company events
* Regular 'treat days' within teams
* Medical Care
* Support, training & professional development
* Regular 1-1 reviews with manager to discuss career progression
* Mileage fully covered if travelling at work
* Free Parking on site.
* 32 Days Holiday (Inc Bank)
* On Site Canteen
* Working in a long, established, and reputable business
If you're ready to make a difference in a dynamic property management environment, we invite you to bring your enthusiasm and expertise to UK PG. Let's build exceptional experiences together—apply now and start your journey with us.
Job Types: Full-time, Permanent
Pay: £25,500.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Free parking
* On-site parking
* Private medical insurance
* Referral programme
Work Location: In person