Company Description
We are Grosvenor Casinos, on a journey to become the UK's most loved casinos. Our venues are at the heart of their communities, offering a space for people to play, relax with friends, and enjoy our food, drink, and entertainment.
Join us during this exciting growth phase.
As a valued team member, you'll receive benefits such as:
* Competitive salary
* Uncapped tips
* Paid breaks
* 28 days holiday (full-time)
* 3% pension contribution
* Life insurance
* Long service awards
* Online learning opportunities
* Free uniform
* Retail discounts
* Employee assistance program
* Food and drink discounts
Job Location: Grosvenor Casino, Walsall
As Casino Manager, you will oversee gaming activities, ensuring excellent customer experiences. Prior knowledge of casinos isn't necessary; training will be provided. We seek strong leaders who value customer service and team development.
Your leadership ensures your team can deliver exceptional service, understanding each guest's gaming preferences to create memorable experiences. Your role involves maintaining a clean, enjoyable environment where guests leave with great stories.
Qualifications include:
* Maximizing performance on the gaming floor with a focus on customer satisfaction
* Understanding customer expectations in a casino setting
* Driving revenue with a commercial mindset
* Previous casino management experience is a plus but not mandatory, as training will be provided
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