We treat our people like family and our guest like royalty!
We are currently looking for a Talent & Culture (HR) Coordinator to support our T&C team at The Intercontinental London - The O2.
The Talent & Culture (HR) Coordinator is responsible for the smooth operation of the administration functions of the HR department, providing a comprehensive and pro-active HR service across the hotel departments. The Talent & Culture Coordinator is responsible for all onboarding and offboarding administrative duties and is available to assist the Talent & Culture team in delivering day to day processes and procedures.
**Please note this role requires you to be in the office 5 days a week**
What will you be doing?
Administration
1. Deal with general correspondence – letters, external reference requests, emails etc.
2. To create all offer letters and contracts to be passed to Talent and Culture Manager (TCM) or GM for authorisation and signature
3. To carry out employment reference checks on all team members, with follow-up as necessary
4. Administration of Fourth Time and Attendance system
Personal Files
5. To maintain an up-to-date computerised HR database by full use of the Fourth People System
6. To carry out annual file audits to ensure full legal compliance
7. Maintain Visa and Immigration File and ensure it is kept up to date and we are legally compliant
8. Visa and proof of eligibility expiration tracker
Recruitment
9. Assist the heads of departments when required to manage all incoming applications
10. Produce short-lists & telephone screening where necessary
11. Ensuring timely follow up with department managers
12. Ensuring that all applicants receive an appropriate response within set timeframe
13. Support managers with first interviews where necessary
14. Gather and verify visa/permit documentation where applicable
15. Assist with management of all web based job boards
Employee Relations
16. Maintain an up to date knowledge of company policies
17. Support employees with any employee relations issues, escalating as appropriate to the manager
18. Assist with preparations and execution of Investigation and Grievance meetings as required
Training
19. Assist the manager with the delivery of Arora Induction
20. Maintain an up to date knowledge of training which is scheduled for each property to advise accordingly
21. Co-ordinate training delegates, book meeting rooms and general communication on any training courses
Skills and Experiences
22. Previous customer service experience essential
23. Hotel or office experience preferred
24. Some work experience or knowledge of Human Resources Practices would be an advantage
25. Excellent administration and organisation skills
26. Excellent command of the English language both verbal and written
27. Able to work under pressure
28. Highly computer literate – all Microsoft Office applications
What do we offer:
29. A competitive salary
30. 28 days paid holiday with an extra 5 days, following 5 years’ service
31. Discounted hotel room rates across our hotels, for you and friends and family including access to brand discounts
32. Study assistance scheme to obtain professional qualification (CIPD) whilst working
33. Corporate Tastecard - Giving access to a wide range of discounts
34. Fantastic Training and Development opportunities
35. Discounts on local shopping (O2)
36. Complimentary Dry Cleaning
37. Free Meals on shift
38. Unrivalled Career Progression prospects