The post holder will support the practice operationally andform part of the management and operational team. They will be dynamic, efficient and proactiveand undertaking a range of duties to appropriately facilitate and enhance dayto day working for all staff and the practice as a whole. They will work closely with the Practice Manager and partners to deliver high quality care and excellentcustomer service to patients. They willhelp create and work to dedicated practice polices, protocols and procedures inrelation to efficient and effective processes and help to ensure excellentcommunication across the practice at all times.They will be reactive to issues and take steps to help resolve thesequickly.
Main duties of the job
EMISappointment book oversight and management.
Supportingthe data extraction, verification and reporting requirements of QoF, PMScontract, locally contracted services and enhanced services.
Monitoringand addressing the needs of GP Appointment Data using Ardens, GPAD, Apex and others
Assistingwith management of the practice website
Supportingthe ongoing management of the PPG and any work such as patient surveys
Managementand update of PCSE portal
Oversightand management of all workflow areas
Addressing complex IT issues, system upgrades and implementation, providing trainingto staff
Supportingthe Practice Manager with HR including recruitment, staff appraisals, performance, training and so on.
Ensuringall items logged to GP Team Net are kept up to date and addressed withinrequired timescales (eg alerts, significant events, policies, premises)
Addressinginitial complaints and responding appropriately following investigation
Support the Practice Manager when required incl attending meetings
Supportingthe Ops lead with reactive IT issues incl laptops and smartcard management
Establishingand updating EMIS templates, protocols and searches
Please refer to the full JD and person spec attached to this advert for all information.
About us
Manor Practice provides primary care services to a patientpopulation of 12,500 patients based across 2 sites within Wallington. ThePractice is currently experiencing rapid growth and is undergoing a transitionperiod having not long ago merged with another practice.
Manor Practice is a friendly, well organised and thriving Practicethat benefits from a growing patient list size. The GP partners are dedicatedto providing the highest standard of care to their patients and are supportedby an excellent team of salaried GPs, ANPs, nurses, HCAs, Clinical Pharmacist, management/operational team, receptionists and administrators.We also work closely with a number ofother PCN ARRS roles such as FCP Physios, Health & Wellbeing Coaches,Social Prescribing Link Workers and Mental Health Practitioners.
The Practice is an active member of the Wallington PrimaryCare Network and is previously rated as Good by the Care Quality Commission. We are a forward thinking practice, whoappreciates the need for good work/life balance, supervision and support. Ourlocal Training Hub ensures our staff have access to excellent training anddevelopment opportunities. We alsosupport the provision of local services and we currently host some of theextended access services at one of our sites.
Job responsibilities
Key Tasks and Responsibilities
EMISappointment book oversight and management
Supportingthe data extraction, verification and reporting requirements of QoF, PMScontract, locally contracted services and enhanced services
Monitoringand addressing the needs of GP Appointment Data using Ardens searches, GPADdatabase and Apex database.
Assistingwith management and updates to the practice website
Supportingthe ongoing management of the PPG and any relevant work such as patient surveysetc
Managementand update of PCSE portal in all areas required
Oversightand management of all workflow areas, supporting admin as required
Addressingmore complex IT issues, system upgrades and implementation, providing trainingto staff as required
Supportingthe Practice Manager with elements of HR including recruitment, set up of newstaff and removal of leavers, training needs and day to day management (whensuitably trained and knowledgeable to do so)
Ensuringall items logged to GP Team Net are kept up to date and addressed withinrequired timescales (eg alerts, significant events, policies, premises)
Addressinginitial complaints and responding appropriately following investigation,liaising with others as required
Deputisingfor the Practice Manager on an as required basis both within the practice andexternally incl local meetings and forums
Supportingthe Ops lead with reactive IT issues incl laptops and smartcard management.
Establishingand updating EMIS templates, protocols and searches on an as required basis.
This list is notexhaustive and there may be other requirements of this role as required by thePractice Business Manager and/or Partners.
Other responsibilities within the organisation:
Awareness of and compliance with all relevantpractice policies/guidelines
Using appropriate templates and protocols toensure the correct summarising, recording and read coding of patient records
Participating in the support and training ofmedical, nursing and PA students.
Supporting other staff as needed and in order tomeet all required targets.
Attending and contributing to MDT and practicemeetings.
Supporting the provision of enhanced servicesthat meet the needs of the practice and local population and maximise incomestreams to the practice.
Undertake additional training in order to providesuch services as required.
Meeting timescales and deadlines for audits andwritten returns to ensure that the practice meets quality standards andreceives the designated funding.
Supporting the review and response to anycomplaints or significant events as needed.
Person Specification
Qualifications
* Educated to grade C O Level of equivalent standard
* A commitment to ongoing personal development
* All mandatory training up to date
* Leadership and/or management diploma or certificate
Other knowledge and skills
* Ability to use own initiative
* Work independently and as part of an MDT
* Ability to work under pressure and prioritise own workload
* Adaptability to a fast pace and rapidly changing environment
* Good working knowledge of GMS/PMS contracts and QoF
Experience
* Experience of working in a healthcare setting
* Efficient and organised
* Good team working and leadership skills
* Strong IT skills and knowledge
* Proactive and hard working
* Experience of working in primary care
* Experience of general practice IT and system, incl EMIS web, docman, ERS, AccuRx, Apex, GPAD, PCSE
General
* Flexibility
* Excellent personal presentation
* Commitment to equal opportunities
* Reliable and punctual
* DBS clear
* A valid UK driving licence and own car to facilitate travel between sites as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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