Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's 'World's best companies 2024' ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: - Early finish on Fridays - Competitive salary, annual bonus, and pay review - 25 days' holiday plus bank holidays, with the option to buy or sell leave - Strong pension scheme and life assurance - Professional development, ongoing training, and mentoring - Onsite amenities including parking, restaurant, bicycle storage, and showers - Family-friendly and accessible workplace policies Your Role As a Business Relationship Analyst, you will play a key role in strengthening the relationship between IT and the wider business. Working closely with internal stakeholders, project teams, and third-party suppliers, you will help design and implement technology solutions that enhance business performance, improve user experience, and support strategic objectives. You will act as a trusted partner to the business, ensuring that IT services are aligned with operational needs while supporting business transformation, change initiatives, and continuous improvement. This is a varied role where you will combine technical understanding, stakeholder engagement, and problem-solving expertise to deliver real value across the organisation. What You'll Be Doing - Build strong relationships with business stakeholders to understand their needs, challenges, and priorities - Identify opportunities to improve IT relationship maturity and service delivery across the organisation - Support the design, implementation, and adoption of technology solutions - Collaborate with project teams on communication, documentation, training, and change planning - Provide expert support for escalations, incident resolution, and service improvement initiatives - Produce and maintain high-quality technical and user documentation - Support change management activities to ensure smooth implementation of new systems and processes - Analyse business processes, data, and information requirements to recommend effective solutions - Deliver user training and guidance to maximise adoption and capability - Work collaboratively across UK sites and with global Safran teams on transversal projects What You'll Bring - Proven ability to manage and prioritise stakeholder expectations at all levels, including senior leadership - Strong experience communicating complex technical concepts to non-technical audiences - Good working knowledge of data extraction, data modelling, and reporting techniques - Solid understanding of networks, servers, client technologies, and enterprise IT systems - Experience supporting IT service delivery, incident management, and change management processes - Excellent analytical, planning, and problem-solving skills - Strong interpersonal, negotiation, and influencing skills - Ability to work effectively in a fast-paced, dynamic environment - Self-motivated, organised, and able to manage multiple priorities simultaneously - A collaborative approach with the ability to work across technical and business teams Desirable - Experience within a manufacturing, engineering, or aerospace environment - Knowledge of ITIL principles or service management frameworks - Experience working in a multi-site or international organisation