Operations manager

I am working closely with a leading Top 100 UK law firm, who are looking to appoint an Operations Manager to join their Military department in Cardiff.

This is a strategic and operationally focused appointment, working closely with the Department Head and wider leadership team, playing a key role in supporting departmental performance, improving operational efficiencies, and ensuring teams are equipped to deliver an outstanding client service.

The Firm

This well-established full-service law firm has built an excellent reputation across the UK and continues to grow from strength to strength. They have developed a strong presence nationally, with multiple offices across the UK and an impressive client base spanning businesses, individuals, public sector organisations and financial institutions.

The firm is particularly well known for its people-focused and collaborative culture. They are passionate about delivering meaningful outcomes for clients while also investing heavily in their internal culture, employee wellbeing and wider community initiatives.

Their Military department is highly respected nationally, supporting service personnel and veterans who have suffered avoidable injury or illness as a result of failures by the Ministry of Defence. This is a unique opportunity to join a purpose-driven team carrying out genuinely impactful work.

Culturally, the firm offers a supportive and collegiate environment where employees are encouraged to contribute ideas, drive improvements and make a genuine impact across the wider business. You will also find a strong emphasis on flexibility and work-life balance, with hybrid working offered on a permanent basis.

The Role

They are looking for an Operations Manager to work closely with the Department Head and leadership team, supporting the operational performance and strategic development of the Military department.

This is a broad and highly visible role that will play a central part in monitoring departmental performance, managing resources and workflows, improving efficiencies, and ensuring teams are supported to deliver a high-quality and client-focused service.

• Preparing and delivering KPI reporting and management information
• Monitoring team performance, workloads, and departmental service levels
• Supporting financial and operational performance across the department
• Managing resource planning and capacity across multiple legal teams
• Supporting onboarding, training, and development initiatives
• Identifying opportunities for process improvement and operational efficiencies
• Acting as a key liaison between legal teams and support departments including HR, IT, and Accounts
• Building strong relationships with key stakeholders and business partners
• Supporting team engagement, performance, and overall operational effectiveness

Requirements

• Previous operational management experience within a professional services or high-volume environment
• Strong organisational and people management skills
• Experience analysing performance data and driving operational improvements
• The ability to manage competing priorities and workloads effectively
• Excellent communication and stakeholder management skills
• A collaborative, proactive, and solutions-focused approach
• Experience supporting team performance, engagement, and development
• Experience within a legal environment would be advantageous, though not essential

Salary & Benefits:

• Competitive salary
• Excellent benefits package
• Hybrid working arrangement
• Minimum of 25 days holiday plus bank holidays
• Birthday day off
• Pension scheme
• Employee Assistance Programme
• Professional fees paid where applicable
• CSR days and community engagement initiatives

This is a first-class opportunity for an Operations Manager to join a highly respected and purpose-driven law firm, taking on a key role within one of the firm’s most impactful and high-performing departments.