VANRATH are delighted to be assisting a Major Engineering company with the recruitment of a Service Support Manager. Fantastic company to work in. Office is based in BT35 - Newry - Monday to Friday - Permanent role This is an Amazing company that has a top reputation. Salary Fully Negotiable & Growth Opportunities other additional benefits from a fantastic company Key Responsibilities: Provide a responsive, efficient and cost effective after sales service to customers, which exceeds their expectations. Drive continuous improvement initiatives and track measurable outcomes. Set, monitor, and report on departmental goals regularly. Select and manage repair subcontractors; define SLAs and coordinate responses. Collaborate with Engineering and subcontractors to specify fitting kits for new machines. Manage customer relationships, gather product/service feedback, and escalate issues for resolution. Develop and implement SLAs for dealers. Oversee production of legacy replacement parts; manage customer communication on lead times and delivery. Maintain accurate customer pricing booklet for quick, precise repair quotes. Liaise with customers on breakdowns and spare parts; create tailored spare parts lists for dealers. Conduct and report Monthly Warranty Analysis. Investigate warranty claims to identify recurring issues; report findings to senior management. Escalate non-conformances to Quality Manager; support product quality improvements. Resolve supplier issues and process chargebacks where necessary. Promote and model company values in daily operations. Oversee team attendance and plan training aligned with business needs. Skills and Qualifications: Experience in similar role is essential For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath. Established in 2000, VANRATH has cemented its position as a premier market leader in Northern Ireland, setting the standard among recruitment agencies in Belfast. This achievement can be attributed to our steadfast commitment to confidentiality, professionalism, and the wealth of knowledge held by our Senior Consultants. VANRATH takes pride in its track record of skilfully connecting the best local talent with leading local businesses. VANRATH recruits across a diverse range of sectors including: Accountancy & Finance Built Environment Engineering & Manufacturing HR T ech Public Sector Sales and Marketing Science Supply Chain and Procurement Legal ? We understand that embarking on a career change, whether it's full-time or part-time, is a significant step. Our unwavering support extends through every phase of the recruitment process, from the initial discussion of your goals and aspirations to the assurance of a secure position. ? Our consultants are sector-specific, renowned for their in-depth knowledge and hands-on experience within their respective fields. In short, they are the best in the business! We continuously monitor industry trends and developments to ensure we provide top-quality advice and support to our clients and candidates. Skills: aftersales manager supervisor team leader service customer service warranty parts Benefits: fantastic benefits package company car