* Location: Sunbury on Thames (United Kingdom)
* Contract: Permanent
* Working day: Full time
* Sector: Engineering and automotive
* Vacancies: 1
* Discipline: Engineering
* Work modality: Hybrid
Service Supervisor – Sunbury
We are looking for a Service Supervisor to join our Sunbury office. The successful candidate will work alongside the Service Manager and manage both office‑based and field activities supporting the service and call‑out team.
Key Responsibilities
* All aspects of the day‑to‑day management and coordination of the Service Engineers and Field Technicians
* Providing technical assistance and guidance to the Service team
* Establishing and planning engineer routes, including re‑routing on the MS2 app to maximise production and reduce travel times and fuel costs
* Ensuring all planned visits are completed per calendar month
* Reviewing and influencing engineer productivity
* Dealing with call‑outs, reviewing problematic lifts, following up with clients and communicating proposals to resolve; coordinating any required resolution actions with engineers and FT's
* Managing isolated lifts to ensure minimum downtime and rapid resolution
* Co‑ordinating external and internal training requirements and mentoring the team’s progression
* Undertaking maintenance audits and ensuring overall H&S compliance
* Providing customer technical support as required
Qualifications and Experience
* Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ Level 3 qualification or equivalent experience
* Engineering background (Mechanical or Electronics)
* Experience of managing or coordinating a team is an advantage
* Clean UK driving licence (essential)
* Right to work in the UK (mandatory)
What We Offer
* Attractive Salary: Competitive pay that reflects your skills and experience
* Generous Holiday Allowance: 25 days of annual leave, increasing to 30 with service, plus 8 public holidays
* Secure Future: Pension scheme with increasing company contributions as you grow with us
* Peace of Mind: Life Insurance to support you and your loved ones
* Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
* Family‑Friendly Benefits: Enhanced leave for family‑related events and emergencies
* Support When You Need It: Employee Assistance Programme offering confidential support for personal or work‑related challenges
* Eye Care: Eyecare vouchers to help keep your vision sharp
* Recognition for Longevity: Long Service Awards to celebrate your milestones with us
* Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
* Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Additional Information
We offer long‑term career development within a stable and growing company.
#J-18808-Ljbffr