Hiring across the UK and Europe | Talent Acquisition Coordinator | HR IT Recruitment
Role: Desktop Support
Location: Chester, United Kingdom
Job type: Contract
Responsibilities
* Work as part of the Shift system on the IT Service Desk
* Receives and handles requests for service, following agreed procedures
* 1st line support: troubleshooting of IT related problems
* Promptly allocates calls as appropriate
* Logs incidents and service requests and maintains relevant records
* Identifies and classifies incident types and service interruptions
* Records incidents cataloging them by symptom and resolution
* Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution
* Monitoring queues to ensure SLAs are maintained
* Assigning the tickets which are out of scope to Service Desk/Other Teams
* Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Seniority level
* Mid-Senior level
Employment type
* Contract
Industry
* IT Services and IT Consulting
Contact
* Pooja K | Technical Recruiter
* UK/EU AmpsTek Services Limited
* Mail ID: pooja.k@ampstek.com
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