WatchTower Security Solutions, part of Mosaic World, is revolutionizing the security industry by delivering faster and more efficient services. We provide temporary, high-quality security solutions for urban developers, protecting properties and construction sites with flexible, customer-oriented technology that integrates seamlessly into its surroundings. We are looking for a skilled Service Technician to join our international team in the rapidly expanding temporary site security market. What you'll do? As a Service Technician, you will play a key role in the success of our operations. After completing an onboarding process with a fellow technician, you will be responsible for independently assembling, configuring, installing, commissioning, and maintaining our security products. When technical issues arise, you will perform both remote and on-site maintenance, ensuring seamless service delivery. You will also gather customer feedback and implement product improvements and innovations, reporting directly to the Country Lead. Your responsibilities will include: Delivery and collection of mobile monitoring systems across the UK Commissioning of monitoring technology Providing on-site technical service for new and existing equipment Performing remote maintenance on existing systems as required Building new security solutions at our Telford base Assisting customers with technical inquiries What We’re Looking For You are customer-focused and represent our company’s values with pride. Your ability to offer comprehensive services sets you apart from competitors. Additionally, you should identify with the following qualifications: Relevant experience with CCTV and computer literacy Familiarity with Office 365 suite Ideally, experience in security installations Willingness to travel Reside within commuting distance of the Telford office Professional communication style A high level of initiative and independent working style Service-oriented field service experience Excellent verbal and written English communication skills Full and clean UK driving licence, preferably with experience in towing trailers What We Offer A competitive salary, based on experience and career (£32,000–£36,000 gross per year) Tools to get the job done: Surface Pro laptop, mobile phone, company car fuel card, and pension Comprehensive onboarding process Opportunities for growth both professionally and personally within our organization Short lines of communication within an informal yet commercial company An international, dynamic work environment where entrepreneurship and initiative are highly valued About WatchTower Security Solutions & Mosaic World WatchTower Security Solutions is part of the Mosaic World group, a fast-growing company with over 28 years of experience in the security market. We specialize in providing temporary security for vacant properties, construction sites, and parking lots, with a focus on customer satisfaction and innovation. As part of the larger Mosaic World family, you will be involved in a broader mission to create a sustainable and inclusive society. Our group also includes: B-Right Urban Living : Developing modern and sustainable living spaces for city dwellers Monoma : Providing inspiring and flexible workspaces for creative minds in temporarily vacant properties Plaza Resident Services : Offering affordable and smart housing solutions for students and startups WatchTower Security Solutions : Delivering innovative security solutions for construction sites and vacant properties Together, we are creating a future where accessible and sustainable housing is available for everyone. Join us and make a difference! How to Apply Do you have questions about the vacancy? Feel free to contact our Country Manager at a.robinson@wt-security.com or call/WhatsApp 44 7478 234245. You can also apply directly via the button below. We look forward to your application and will be in touch within a few days. Please note, we prefer to recruit our own candidates, so acquisition related to this vacancy is not appreciated. Thank you for your understanding.