Job Summary: J OB DESCRIPTION – Salesforce ADMINISTRATOR Location: London Division: Ticketmaster Global, with LN International Line Manager: Global Salesforce Service Delivery Manager Employment Type: Full-time, 40hrs per week THE TEAM This role is a core function within our Global IT department and will report to the Global Salesforce Team Operations Manager. This role will work in partnership with the Global Salesforce Business Analyst Team and the Global Salesforce Administrator Team. This role also requires close collaboration with the wider IT teams, which includes IT business applications, IT service delivery and IT enterprise Cloud systems. Alongside this, the role will form close partnerships and collaboration with our global business partners that utilize the Salesforce technology platform and have a requirement in the future. Another important element is the understanding and assurance that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global LNE data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure, following both IT and Information Security policies. This role is supporting the existing Salesforce deployments as well as developing and enhancing systems. This role will have specific focus on moving existing operational business processes to Salesforce platform without impacting the day-to-day operations. THE JOB Primarily responsible for the developing solutions within our global Salesforce eco-system, participating in the designing and build of our Global Salesforce Platforms and its associated technologies, for both our Global TM Business and Live Nation for International. Working within a team of Salesforce Developers, across the globe to delivery best in class technology solutions and service to our business partners. This role is responsible for developing global Salesforce solutions using technologies such as SFDC, Heroku and J2EE. Responsibility for owning and designing of complex solution components, following all stages of the software development life cycle. Also you will be expected to provide BAU support to the global business. WHAT YOU WILL BE DOING Serve as system administrator for the Salesforce.com environments with ~2000 users Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks Complete regular internal system audits and prepare for upgrades Creating workflows, formula fields, roll up summary fields, assignment rules, roles, profiles, settings etc., including coding and testing new programs and existing program changes Work independently with members of the user community to define and document development requirements Assist in training new and existing associates. Support the adoption of best practices and grow Salesforce.com skill set across the organization Develop and apply advanced Salesforce functionality to solve business problems Proactively identify ways to leverage Salesforce to improve business outcomes Create and update data models, custom objects, forms, functions and workflows Complete all required documentation to meet department standards Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies Ensuring that are systems are kept safe, secure, and compliant WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 2 years’ experience as a Salesforce Administrator Experience of standard & extensible functionality of Salesforce Sales, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud & Pardot Salesforce Certified Administration experience Able to quickly gain a working knowledge of the teams’ various software applications Strong exposure to Salesforce products Easily recognises system deficiencies and implements effective solutions Business facing role: understanding and delivering on enhancement requests, supporting existing functionality. Knowledge of options and how to handle security requirements such as single sign on and data security Experience using Salesforce data tools (Data Loader, Workbench) Salesforce Flows Interest in progressing from Salesforce Administrator towards a Developer track Platform Developer I knowledge or certification considered a bonus Working understanding of GitHub and version control concepts (e.g. pull requests, collaboration with developers) AI-curious mindset, with interest in using automation or AI-assisted tools to improve efficiency and reduce manual effort YOU (BEHAVIOURAL SKILLS) Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisions Clear and structured communicator, particularly when documenting issues and solutions Ability to lead and work in an Agile development environment Ability to travel for training, occasional team meetings, and projects (~20% max) Ability to think clearly under pressure and flexible to change Solid analytical and problem-solving skills working with complex system, process, and data issues Strong business acumen, innately resourceful, curious, and smart when solving problems Time/task management and organization skills to balance competing priorities in a fast-paced environment Strong customer service skills – ability to interface effectively and establish quick credibility with enterprise business leaders Work well in a virtual team environment with strong collaboration skills Must have meticulous attention to detail, organization, and commitment to quality Communicate regularly with user base regarding new features, enhancements, and changes to the system Collaborate and build meaningful reports and dashboards for users, management, and leadership Proactive, self-starting attitude with a strong sense of ownership Comfortable working independently and taking initiative without waiting for direction Problem-solving mindset, able to identify root causes rather than just resolve symptoms We encourage candidates to apply even if they don’t meet all the criteria. Here at Ticketmaster, we believe that skills can be learned given there is basic understanding and internal motivation for knowledge and growth. NOTE: To work from a Ticketmaster office, full COVID-19 vaccination will be subject to any legally valid exemptions. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.