Location: London / remote
Clearance: SC clearable / BPSS
Rate: INSIDE IR35
Duration: 6 months
We are looking for a Service Designer to join an agile team on the Digital Transformation of Screening programme.
The role will involve:
* Designing concept journeys, blueprints and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
* Facilitating the collective understanding of the end-to end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
* Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
* Embedding design practices within organisations to create a sustainable approach to service the needs of the user;
* Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
* Analysing, consolidating and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives;
Essential Technical and Professional Expertise
1. 1+ year of client facing experience in a Service Design role in a Public Sector or...