Looking for Field Engineer (Automotive- passengar vehicle) deployed to OEM client: JD: Analyse, categorise and report on dealer Information Tickets to Identify, Hand over and track Progress of emerging field quality concerns: · Process (a peak of) up to 100 DISS Tickets (dealer technical information tickets, each accessible in DISSBOE and downloadable as pdf) per working day. · Categorise the DISS tickets against relevant pre-determined criteria and the list of already known technical issues · Review Tickets against internal sources (i.e. photo booth) where appropriate Flag incorrect claims for rejection · Flag any new/unique issue identified · Cluster any identical topics together and report number of occurrences · Present all new topics at daily launch meeting and document clear next steps for investigation, timing, and relevant owner. · Review all open topics against planned timing and present all topics pending an update at daily launch meeting · Report weekly statistics of DISS analysis to support issue resolution number of topics opened, closed, and number of ageing topics etc.